Certification Maintenance

Certification Maintenance

The Institute of Certified Records Managers (ICRM) believes it is vital that a Certified Records Analysts (CRA) and Certified Records Managers (CRM) remains current in the dynamic field of records and information management. This is handled through Certification Maintenance Points (CMP). This ensures that members:
  • Maintain professional competence
  • Update existing knowledge and skills
  • Attain new or additional knowledge and skills
Requests for Certification Maintenance Points should be made online and the required documentation uploaded. Instructions for Entering CMP Requests Online:
The preferred method for entering CMP requests is to do so online.
  1. Log into the ICRM database with your e-mail address and password (https://db.icrm.org/crm/index.jsp?submit_menu=147)
  2. Go to “View Personal Details”
  3. Select “Credit Requests”
  4. “Create New Credit Request”
    1. If you were provided a pre-approval code on an attendance certificate, fill in the code and select “Enter Pre-Approval Code”.
      • Select “Add”
      • After you select “Add”, you will be taken to a new screen
      • If the activity is longer than two hours, supporting attendance documentation is required. Click on “Attach Documentation” to upload the attendance certificate or other supporting documentation
    2. If the event was pre-approved, but you do not have the code, choose the option “Select From Event List”.  Search or browse for the event.
      • Select “Add”
      • After you select “Add”, you will be taken to a new screen
      • If the activity is longer than two hours, supporting attendance documentation is required. Click on “Attach Documentation” to upload the attendance certificate or other supporting documentation
    3. If the event was not pre-approved, go to the third option and select “Manually Edit Request”
      • Choose the category
      • Enter the Sponsor and Title of the activity. Use the Description field if the title is not clear in how it relates to the CRM exam outline
      • Enter the number of points requested in ½ hour increments
      • Enter the date of the activity
      • Select “Add”
      • Supporting documentation is not required for activities lasting 1 hour or less. If the activity is longer than one hour, supporting documentation regarding the activity content, duration is required. Click on “Attach Documentation” to upload the supporting documentation
      • While the preferred method is for you to attach the documentation directly to the request, if you are unable to do so, you can mail or fax the documentation. Please write your name, telephone number and email address at the top of the page. See the Contact Us section for mailing address or fax number
    4. The ICRM reserves the right to request additional documentation regarding your CMP requests
Instructions for Applying for CMPs via the Mail.
If you are unable to apply for CMPs online, please contact the Administrative office for instructions.  The ICRM reserves the right to request additional documentation about your CMP requests.

Appeals

Members will be advised of denied points in the form of a transcript sent by email, except in the case where request was denied due to lack of documentation, in which case an email notice is sent. Appeals must be received within 30 days of notice of denial and should be made in writing to the Regent, Legislation & Appeals. If the denied request(s) impacts the fulfillment of the 100 required points in the 5-year maintenance cycle, the Member shall not be dropped from the rolls until such time as the appeal has been reviewed and decided upon by the Regent, Legislation & Appeals.

Contact Us

Email: admin@icrm.org or certification-maintenance@icrm.org

Call (toll-free) 877-244-3128 or 518-694-5362 
Write to:
230 Washington Avenue Extension
Albany, New York 12203 USA