Code of Ethics

ICRM Members should maintain high professional standards of conduct in the performance of their duties. The Code of Ethics is provided as a guide to professional conduct.

  • ICRM Members have a professional responsibility to conduct themselves so that their good faith and integrity shall not be open to question. They will promote the highest possible records management standards.
  • ICRM Members shall conform to existing laws and regulations covering the creation, maintenance, and disposition of recorded information, and shall never knowingly be parties to any illegal or improper activities relative thereto.
  • ICRM Members shall be prudent in the use of information acquired in the course of their duties. They should protect confidential, proprietary and trade secret information obtained from others and use it only for the purposes approved by the party from whom it was obtained or for the benefit of that party, and not for the personal gain of anyone else.
  • ICRM Members shall not accept gifts or gratuities from clients, business associates, or suppliers as inducements to influence any procurements or decisions they may make.
  • ICRM Members shall use all reasonable care to obtain factual evidence to support their opinion.
  • ICRM Members shall strive for continuing proficiency and effectiveness in their profession and shall contribute to further research, development, and education. It is their professional responsibility to encourage those interested in records management and offer assistance whenever possible to those who enter the profession and to those already in the profession.

Ethics Review Procedure

If an ICRM Member has allegedly violated the Code of Ethics of the ICRM, the President of the ICRM must be notified at The notification must include the person(s) making a claim, the identity of the ICRM Member who allegedly violated the Code of Ethics, state the nature of the ethics violation and request that the ICRM investigate the matter. The person(s) making an ethics violations claim will remain confidential throughout the investigation. Anonymous allegations of ethics violations will not be reviewed.

Upon receipt of this notification, the President of the ICRM will establish an ad hoc Ethics Committee and identify three individuals to serve on it, subject to the approval of the Board of Regents. No current member of the Board may serve on this ad hoc committee.

The Ethics Committee will be provided the notification requesting the review. The Ethics Committee will contact the person(s) making the accusation and obtain from them all available information on the issue. The Ethics Committee will also contact all involved parties, including the accused ICRM Member, to obtain any additional facts.

The Ethics Committee will consider the information gathered and reach a ruling for the Board. The ruling must reflect a unanimous vote of the Ethics Committee, repudiating or substantiating the ethics violation charge(s).

If an ICRM Member has been cleared of the charges, a communication stating such shall be sent to all people contacted during the investigation.

If the Ethics Committee is unable to reach a unanimous decision concerning the charges, a second committee consisting of three non-Board CRMs will be formed to consider the case. They will operate in the same manner as the first committee. If the second committee cannot reach a decision, then all charges will be dropped against the ICRM Member. A communication stating such will be sent to all people contacted during the investigation.

If the ICRM Member has been found to be in violation of the Code of Ethics of the ICRM, the individual shall be notified by the Secretary of the ICRM that their certification from the ICRM is revoked, their membership ended and they can no longer use the CRM or CRA designation. The ICRM Member will not be eligible to apply for membership in the ICRM for a minimum of 5 years, at which time they must enter the candidate process and if accepted, retake all the exams to become recertified.

All Ethics Committee proceedings are confidential. No information on the case, either factual or non-factual, will be presented to the Board, outside of the decision. The ruling of the Ethics Committee will be final. The Committee will seal the file after all business has been completed. The sealed file will be placed in the archives of the ICRM and confidentially destroyed after the retention period has been met.

Approved 4/30/2017


The current Bylaws of the ICRM were last amended on August 23, 2016. The Bylaws can be found Here.