Part 1 Test Questions


Part 1 of the CRM examination is general in nature and focuses on management principles and techniques. Generally accepted principles of management found in introductory business and management/information systems and planning textbooks should be reviewed carefully by the CRM candidate. The Annotated Outline provides detailed information about the content of Part 1.

Sample questions:
  1. The process of getting things done through the efforts of others is referred to as:
    1. planning.
    2. coercing.
    3. influencing.
    4. managing.
    5. supervising.
  2. The authority managers have by virtue of their position in an organization is referred to as _____ power.
    1. mentoring
    2. subordinate
    3. unity of command
    4. hierarchical
    5. legitimate
  3. Clear delegation requires that:
    1. a matrix be used.
    2. subordinates be told how to carry out their tasks.
    3. subordinates understand the scope of authority granted.
    4. superiors divest themselves of responsibility.
    5. subordinates be in competition with each other.
  4. The management concept that integrates strategic planning, total management, setting of objectives, individual motivation, measurement of results, and time is:
    1. management by authority.
    2. management by expertise.
    3. quality management.
    4. management by walking around.
    5. management by objectives.
  5. Productivity is best described as:
    1. the amount of hours applied to a task.
    2. the amount of time required to complete a cycle.
    3. a measure of quantity of a resource used per unit of quality output.
    4. a method to control standards.
    5. the amount of energy it takes to complete a task.
  6. Which of the following is not on a job description?
    1. Supervisor’s name.
    2. Educational requirements.
    3. Skills required.
    4. Age.
    5. Work location.
  7. Compensation by an employer refers to pay:
    1. and benefits.
    2. and vacation time.
    3. only.
    4. and hours of work.
    5. and opportunities for advancement.
  8. An advantage of using external consultants in a RIM program is:
    1. they can provide unbiased advice.
    2. they understand all of the internal politics.
    3. they understand the nature of the internal business.
    4. they are familiar with all of the workers.
    5. it’s the cheapest route to take.
  9. An advantage of using commercial records centers is:
    1. they can store records cheaper than an in-house center.
    2. records are stored onsite near the users.
    3. employees may speak several languages.
    4. records are never lost.
    5. RIM staff requirements may be outsourced.
  10. Fixed costs that can be changed relatively quickly by management are:
    1. capital outlay.
    2. long term.
    3. discretionary.
    4. short term.
    5. dedicated.
  11. What are the costs involved in break-even analysis?
    1. Facilities and random costs.
    2. Forecasted and quantity costs.
    3. Product and employee costs.
    4. Fixed and variable costs.
    5. Planning and labor costs.
  12. Budgets prepared through an assumption that each budget item has no allocation are _____ budgets.
    1. fixed
    2. zero-based
    3. strategic
    4. non-revenue
    5. expenditure-based
  13. To get a firm cost of implementing new RIM software, ask for a:
    1. firm fixed price.
    2. visit from a vendor representative.
    3. Request for Proposal.
    4. Request for Quotation.
    5. Request for Information.
  14. A consideration when beginning to design a RIM program is to:
    1. set staffing hours.
    2. write new retention schedules.
    3. conduct a walk-thru of the facility to identify concerns.
    4. build a records center.
    5. purge inactive files.
  15. The RIM manual should identify _____ for performing duties.
    1. minimum reading levels
    2. floor load capacity
    3. educational requirements
    4. years of service
    5. responsibilities
  16. A(An) chart describes related activities by showing work planned versus work completed in relation to time.
    1. organization
    2. Gantt
    3. workflow
    4. PERT
    5. Production
  17. A benchmark used to measure some quality or practice is a:
    1. regulation.
    2. market.
    3. milestone.
    4. standard.
    5. spreadsheet.
  18. The only sure way to know a policy is being followed is to:
    1. have lunch with department supervisors and ask them.
    2. make surprise visits with a clipboard and nasty questions.
    3. pay someone in each department to be your spy.
    4. send a questionnaire to each department monthly.
    5. audit the program on a regular basis.
  19. The ICRM Code of Ethics contains the statement, “CRM’s shall:
    1. use all reasonable care to obtain factual evidence to support their opinion.”
    2. use all efforts to obtain enough resources to support their respective RIM programs.”
    3. strive for continuing effectiveness in demonstrating management skills.”
    4. never do anything wrong.”
    5. use corporate lawyers to write retention schedules.”
  20. The world’s first global standard for records management, issued in 2001, was:
    1. IS0 90000.
    2. DOD 5015.2.
    3. ISO 15489.
    4. ASCII 2000.
    5. RIM 2001.

Part I Answer Key (With respective outline part)

  1. d (A1)
  2. e (A1)
  3. c (A1)
  4. e (A2)
  5. c (B3)
  6. d (B4)
  7. a (B5)
  8. a (B1)
  9. e (B1)
  10. d (D2)
  11. d (D3)
  12. b (D2)
  13. d (D7)
  14. c (E2)
  15. e (F3)
  16. b (G1)
  17. d (G1)
  18. E (G3)
  19. a (H1)
  20. c (I1)